TriCo Regional Sewer Utility

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Sewer Service Issues

Sewer service issues are normally very specific questions.  There is a list of applicable questions addressed in the Sewer Service Issues FAQs.  If you do not find an answer, please feel free to call the office during normal business hours (7:30 a.m. to 4:00 p.m. Monday through Friday) at 844-9200.  After business hours, if you feel you have an emergency situation that cannot wait, contact Emergency Service at 870-9136.
 
If you are reporting a problem with a manhole cover, please check to see if the word "Sewer" or "Sanitary" is on the cover and contact the Utility.  If the word "Storm" is on the cover, it is for storm drainage and you should contact the Carmel Street Department or Hamilton County Highway Department.  If the cover is smaller, more the size of a dinner plate, it is typically a water meter pit cover and you can contact your water provider.
 
The Utility is a member of the Holey Moley program.  Indiana law requires that you "Call Before You Dig" at least two working days (48 hours) before underground excavations.  Call Holey Moley at (800)-382-5544 and give them the information on where and when you plan to dig.  The Utility will mark the locations of sewer mains or laterals in the public right of way.  Laterals on private property are the property owner's responsibility and will not be marked. 
 
ISewer Cleaning Signf you see signs in your neighborhood indicating there will be sewer line maintenance in the area, the maintenance is usually sewer cleaning.  The Utility has a three year rotation schedule for line cleaning, insuring all lines are cleaned at least every three years.  The signs provide a date range rather than specific dates to allow for sewer emergencies and weather related delays.  The sewer cleaning goes from manhole to manhole and does not include cleaning of the lateral to your home.  The cleaning typically goes unnoticed.  However, as a precaution, you should keep the lids on your toilets closed to avoid a splash out if air happens to come through the line.
 
For other questions regarding Service Issues, please refer to the Sewer Service Issues FAQs.  If you are unable to find an answer to a specific question, feel free to submit your question directly to the Customer Service Department by completing the Submit Billing Questions or Provide Feedback link.  If you prefer, you can call the office at 317-844-9200 with your questions.  We are open Monday-Friday, 7:30 a.m. to 4:00 p.m.
 
For other questions regarding Service Issues, please refer to the Sewer Service Issues FAQs.  If you are unable to find an answer to a specific question, feel free to submit your question directly to the Customer Service Department by completing the Submit Billing Questions or Provide Feedback link.  If you prefer, you can call the office at 317-844-9200 with your questions.  We are open Monday-Friday, 7:30 a.m. to 4:00 p.m. 

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