FAQs - FAQs by Type
Administration - General Questions
- Can I view my bill or account information online?
- Does TriCo provide trash removal?
- How is my bill calculated?
- What are your office hours?
- What is an Inflow and Infiltration (I&I) Inspection?
- What is the mission of the Utility?
Billing & Rates
Customer Service - Billing & Rates
- Can I view my bill or account information online?
- Does TriCo offer E-billed statements? Am I able to sign up for them online?
- I am on city water. When will you read the meter?
- My water utility has given me an adjustment on my bill. Will my sewer bill also be adjusted?
- The water company has billed me for 8 units of water. How does the Utility calculate a billing of 6 units?
- What are the advantages of residential balanced billing?
- What happens to my balanced bill when my consumption goes up or down?
- What is residential balanced billing?
- When is my bill due?
Customer Service - Payment Options
- Can TriCo make automatic deductions from my checking account? Am I able to request this online?
- How is my bill calculated?
- Is there a fee charged to pay my sewer bill by credit card?
- What should I do if none of my toilets flush and my internal building drains are stopped up?
- Where do I make a payment in person?
- Where should I mail my payment?
Customer Service - Service Issues
- Does TriCo provide trash removal?
- How do I identify your employees when they come to my property?
- How do I report a sewer or manhole that is overflowing?
- What should I do if I have come in contact with wastewater?
- What type of service does the Utility provide?
- Why is there a heavy sewer odor inside my property?
Customer Service - Start/Stop Service or Account Change
- Am I able to make changes to my account online?
- Am I able to make changes to my automatic deductions online?
- Am I able to request automatic deductions from my checking account online?
- Am I able to request new service or cancel my service online?
- Am I able to sign up for E-billing statements online?
- How can I make changes or ask questions regarding my account?
- Is it possible to submit a billing question online?
- What is an Inflow and Infiltration (I&I) Inspection?
General Questions
- Am I able to sign up for E-billing statements online?
- Does TriCo provide trash removal?
- How do I know where the sewers are located when I need to excavate on my property?
- How do I report a sewer or manhole that is overflowing?
- What are your office hours?
- What is an Inflow and Infiltration (I&I) Inspection?
- What should I do if none of my toilets flush and my internal building drains are stopped up?
- What type of service does the Utility provide?
- Where do I make a payment in person?
- Where is your office located?
Payment Options
- Can my bill be paid online?
- How is my bill calculated?
- What payment options are available for my sewer bill?
- Where do I make a payment in person?
Service Issues
- Am I able to request new service or cancel my service online?
- Does TriCo provide trash removal?
- How do I know where the sewers are located when I need to excavate on my property?
