Clay Township Regional Waste District

The official website of TipCo

FAQs

Browse All |  Ask A Question |  By Type
Results 1-37 of 37
What is the mission of the Utility?
Mission - To provide high quality, cost-effective sanitary sewer service to our community. See components of mission below:
Where is your office located?
We are located inside the Clay Township Government Center Building. See additional details for our exact address.
What are your office hours?
We are open Monday-Friday, 8:00 a.m. to 4:30 p.m. We also have a night deposit box located outside our office that is available for check or money order payments dropped off after hours or on the weekends. Please do not place cash in the drop box.
What type of service does the Utilityt provide?
The Utility provides sanitary sewer service only. The monthly charges cover the cost of treating sanitary wastewater that leaves your residence or business. Once the water is treated and meets the requirements of the State of Indiana, it may be safely released back out into the environment.
Does TriCo provide trash removal?
TriCo only provides sanitary sewer service. If you are on Carmel Utilities, your trash pick-up may be billed through Carmel. If Carmel Utilities does not provide your trash service, check with a neighbor or your homeowners association for your trash service provider.
Can I view my bill or account information online?
You do have the option to view your statement through the Customer Service Web Portal of our website. The first time you visit the site, you will need to set up an account. Once set up, you will have access to your current bill and bill history. You will also be able update your account information.
What is an Inflow and Infiltration (I&I) Inspection?
The implementation of an Inflow/Infiltration (I/I) reduction program provides for inspection of and certification of compliance for all properties connected to the District's sewer system. The program is a step towards a more efficient sewer system by reducing the amount of clear water that enters our system. Please refer to Additional Details below for program objectives.
Where should I mail my payment?
Mailed payments should be sent to: TriCo Regional Sewer Utility P O Box 40638 Indianapolis, IN 46240-0638
Where do I make a payment in person?
We are located inside the Clay Township Government Center Building at: 10701 N. College Avenue, Suite A Indianapolis, IN 46280. We also have a drive-up drop box outside of the Government Center that is available for check or money order payments at any time. Please do not place cash in the drop box.
What payment options are available for my sewer bill?
The bill payment options we have available include: Check or money order by mail or in our drive-up drop box which is located in front of the Clay Township Government Center, Cash inside our office during normal business hours (7:30 to 4:00 Monday through Friday), Automatic deductions from your checking account, Online through your bank's online bill pay option, if available, or Credit card payment from the link on the homepage of our website, under Key Services.
Can my bill be paid online?
Sewer bills can be paid online through a third party provider (CUSi). A convenience fee will be reflected based on the amount of your payment and will be shown prior to processing the payment. The link can be found on our homepage under Key Services. You can also pay online through your bank if it offers an online bill pay option by adding the Utility as a payee. Auto Debit is another automated payment option that is available at no cost to you.
Can TriCo make automatic deductions from my checking account? Am I able to request this online?
When is my bill due?
Your sewer bill is due on the 20th of the month. After the 20th, a late fee will be added of 10% of the current balance only. The bill is for the prior month as we bill in arrears and is based on a 30-day billing cycle.
How is my bill calculated?
Residential billing rates for customers with private wells pay a flat rate of $33.51. Residential customers with water service pay a base charge of $13.45 per residential unit and a use charge of $2.86 per 1,000 gallons based on their annual balanced consumption usage. Commercial customers with private wells as their water source pay a flat rate based on the property use. Commercial customers with water service provided by Citizens Water or Carmel Utilities pay a base charge applicable to the size of the meter(s) at the service location and a use charge of $2.86 per 1,000 gallons of water consumed. Please refer to Sewer User Rate Ordinance #05-14-2018 for a complete listing of charges.
What is residential balanced billing?
Residential balanced billing is a consistent monthly sewer bill based on the residential customer's average water usage in the winter months. The winter water usage is used to calculate the monthly average since these are typically the low usage months with no irrigation. A customer's average usage is established in August and used for the sewer billing for the next 12 months. Residential balanced billing provides a consistent monthly bill amount.
What are the advantages of residential balanced billing?
* Residential balanced billing will provide a consistent bill amount over 12 months.
* Each customer receives a balanced bill based on their winter metered water usage.
* Balanced billing eliminates the monthly fluctuation that often occurs from using estimated water meter readings.
* Summer lawn watering and other outdoor usage is excluded without the necessity of an irrigation meter since the balanced bill consumption is based only on winter meter readings.
What happens to my balanced bill when my consumption goes up or down?
The balanced billing rate for each account is set in August and is used for the next 12-months. Any change in consumption amount affects only future bills. There are no extra charges or credits at the end of the 12-month period.
I am on city water. When will you read the meter?
The Utility does not read meters since these are provided by the water utilities. TriCo receives your meter reading from the water utilities. If you have questions regarding your meter readings, you should contact your water provider, either Citizens Water at 631-1431 or Carmel Utilities at 571-2442.
The water company has billed me for 8 units of water. How does the Utility calculate a billing of 6 units?
The water company bills in 100 cubic units or 750 gallon units. TriCo bills in 1,000 gallon units rounded to the nearest tenth. From the example above you would need to do the following:
8 X 750 gallons (CF Unit) = 6,000
6,000 ÷ 1000 gallons (TriCo unit) = 6.0
Does TriCo offer E-billed statements? Am I able to sign up for them online?
TriCo does provide E-billed statements. See below for links and additional details.
My water utility has given me an adjustment on my bill. Will my sewer bill also be adjusted?
TriCo may make an adjustment if the water utility adjustment affects the sewer bill. For a residential customer with balanced billing, if the adjustment affects some or all of the months that are used to calculate the average winter consumption, then the average and the affected bills may be adjusted. For a commercial customer, the bill may be adjusted in accordance with the water utility adjustment. Please advise our Customer Service department if you have received an adjustment from your water company.
What should I do if none of my toilets flush and my internal building drains are stopped up?
Check your exterior cleanout. Cleanouts are normally installed on your service lateral within three (3) feet of your foundation. It should have a white threaded cap on it and is probably close to level with the surrounding grade. Cleanouts often have landscaping around them, so check your foundation planting beds. With water running in your home or business, take off the cap and use a flashlight to see if any wastewater is flowing past the cleanout. If it is not flowing, it's likely a problem with your house plumbing that a plumbing contractor will need to fix. If there is no obvious flow or the cleanout is full of standing water, it may mean a problem with your service lateral between your cleanout and the tie-in point with our main. Or it could be caused by a blockage or failure in the main sewer line. In either case, our staff will want to investigate to determine a possible cause. Contact our office during normal business hours (7:30 to 4:00 Monday through Friday) at 844-9200. After business hours, contact our Emergency Service at 870-9136 and describe the problem. Our staff will respond by phone or onsite. Once the problem has been identified, responsibility for any repairs can be determined. TriCo is responsible only for the main line. If the problem is in this area, TriCo will make sure it's resolved in a timely manner. If the problem is found to be in the service lateral or in the internal plumbing, it would be the homeowner's responsibility.
Why is there a heavy sewer odor inside my property?
This is usually caused by the presence of a dry trap in a sink or floor drain that has not been used in a while. Pour water into the drain to fill the trap. This acts as a block between the normal organic odors in your sanitary plumbing and the living areas of your property. Another potential cause is a blocked roof vent. Each bathroom should be vented beyond the roof line to allow the plumbing system to operate properly and dissipate normal sewer gases to the atmosphere. Birds may find your vents an attractive nesting site and that can be a prime cause of vent blockage. Keep those vents clear and you will eliminate one potential source of sewer odors.
How do I report a sewer or manhole that is overflowing?
An overflowing sewer or manhole constitutes an emergency for TriCo so please call our office immediately at (317) 844-9200 (Monday through Friday between 7:30 a.m. and 4:00 p.m.). During all other times, call our Emergency Service at (317) 870-9136 so that we can promptly investigate. Try as we might to prevent them, situations do arise that cause sewer blockages that result in overflows. Cooking grease, garbage disposal debris or other foreign objects can accumulate in sewer lines and create restrictions. Please be sure to keep children and pets away from a suspected sanitary sewer overflow as contact with untreated wastewater can be hazardous to your health. If there is contact with untreated wastewater, wash immediately and thoroughly with anti-bacterial soap.
What should I do if I have come in contact with wastewater?
Common symptoms of illness associated with contact with wastewater may include diarrhea or nausea. If you have been in contact with wastewater and feel that you need help, please contact appropriate medical and health care professionals.
How do I identify your employees when they come to my property?
You can expect to see someone in a TriCo vehicle and wearing clothing with our logo. If you have doubts that someone is a TriCo employee, please ask them for their picture identification as well. Report any problems to the Utility Director at the main office.
How do I know where the sewers are located when I need to excavate on my property?
"Call Before You Dig!" Indiana law requires two full working days (48 hours) notice to utilities before underground excavation can occur. Call Holey Moley (the Indiana Underground Plant Protection Service) at 1-800-382-5544 and give them the information on where and when you plan to dig. As a member of Holey Moley, TriCo will be notified for excavations in our service area and mark the locations of sewer mains in the public right of way. Laterals on private property will not be marked as they are the property owner's responsibility. If you would like a copy of the inspection report on file for your property, please call our main office at 844-9200.
How can I make changes or ask questions regarding my account?
For any change to your account you can call our office at 317-844-9200 to make your request. We are open Monday-Friday, 7:30 a.m. to 4:00 p.m. Or you can use the back side of the payment stub to make changes to your account. See additional links and details below.
Am I able to make changes to my account online?
You can make changes, such as mailing address, phone number and e-mail address through the Customer Service Web Portal of our website. See below for additional links and information.
Am I able to request new service or cancel my service online?
Yes, you are able to request or stop service; please refer to details below.
Can I view my bill or account information online?
You do have the option to view your statement through the Customer Service Web Portal of our website. The first time you visit the site, you will need to set up an account. Once set up, you will have access to your current bill and bill history. You will also be able update your account information.
What is an Inflow and Infiltration (I&I) Inspection?
The implementation of an Inflow/Infiltration (I/I) reduction program provides for inspection of and certification of compliance for all properties connected to the Utility's sewer system. The program is a step towards a more efficient sewer system by reducing the amount of clear water that enters our system. Please refer to Additional Details below for program objectives.
Am I able to sign up for E-billed statements online?
Yes, please see additional details for the link.
Am I able to request automatic deductions from my checking account online?
Yes, please refer to additional details below.
Am I able to make changes to my automatic deductions online?
Yes, please refer to additional details below.
Is there a fee charged to pay my sewer bill by credit card?
Credit card payments are processed by a third party provider and there is a convenience fee for those payments. Once the amount of the payment is entered, the fee will be presented, based on the payment amount. At that time the payment can be accepted or cancelled. For online payments, the minimum fee is $2.25 or 3% for payments over $75.00.
Results 1-37 of 37